Soul Of the City Clean Team
The Clean & Safe Ambassador Program is the most comprehensive service offered by the CDC that is specifically designed to enhance the quality of life in emerging neighborhoods and especially along key commercial corridors by making it clean, safe, and welcoming. The program, at full implementation is responsible for providing clean and safe services to a geographic area of approximately 20 blocks. With the opening of the new 4,200 seat Entertainment and Sports Arena (ESA), Events DC and CHCTDC with support from DC Office of the Deputy Mayor for Planning and Economic Development (“DMPED”) collaborated to establish the Soul of the City Clean and Safe Ambassador Team in October 2018. This team will assist with beautification of the St. Elizabeth’s East Campus, welcoming of visitors, while assisting with wayfinding on the Property, free shuttles to and such other activities as determined by Events DC and DMPED to make the Property and surrounding neighborhood more inviting to visitors. This program is currently being operated under the “Congress Heights Partnership – Soul of the City” but is managed by CHCTDC.
The current goal of the Clean and Safe Ambassador Program is to make the St. Elizabeth’s East Campus a clean, safe, and inviting place for Event staff, patrons and other visitors each time an event is hosted at the ESA. Ambassadors are visible, mobile, and responsive. Ambassadors are trained to provide the highest level of hospitality and customer service possible—they are friendly, personable, approachable, knowledgeable, and able to handle situations involving conflict. They greet and welcome visitors, and provide directions and other hospitality services as needed. They are the eyes and ears of the corridor—reporting problems to be addressed to the appropriate authorities. Services include patrols on the streets and in parking lots, sidewalk maintenance, event assistance, providing battery jumps, safety escorts from work to car, finding lost cars, and CPR and First Aid services. The Clean and Safe Ambassador team works closely with numerous levels of municipal government like the Special Events Operations Division – Metropolitan Police Department officers on-site and Traffic Control Officers.
Current staffing patterns consist of part-time clean and safe ambassadors on rotation. The number of Ambassadors is determined based on each event and as per Events DC or DMPED’s request. Ambassadors currently operate on an event basis, and are part of the main event partners during events. Ambassadors have covered DC Fight Nights, Concerts, Church Services, Capital City Go-go Basketball games, and more recently, the Washington Mystics basketball games whose home court is at this Arena.